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CX assessment

This assessment is a useful and free tool to analyze and summarize the degree of customer focus of your company. It provides a quick overview of the maturity of your organization on a strategic, tactical and operational level. 

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Complete the questionnaire and you will receive a free report on the potential of CX within your organization.

1. In general, how satisfied are you with CX within your company?
2. Welke uitspraak van hieronder past het beste bij de maturiteit van software binnen jouw organisatie?
3. What self-service tools do your customers have available?
4. What systems does your company use to manage customer interactions?
5. In hoeverre beschikt jouw organisatie over een duidelijk uitgewerkt 'target state' als het over processen en IT gaat?
6. In hoeverre zijn activiteiten/projecten afgestemd met een IT architectuur?
Wil je een gratis consult met één van onze experts om je assessment te bespreken?

Thanks for your feedback. I'm going to make a report for you now. Keep an eye on your inbox!

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